About Us

A bit about us

Lansdown Insurance Brokers were established in Cheltenham over 50 years ago, and have built a reputation for excellent customer service. In 2014 we were purchased by SEIB Insurance Brokers and are now part of the Ecclesiastical Group of Companies.

The Lansdown Promise

We guarantee you an expert, personal service, bespoke to your insurance needs.

You’ll be able to speak to the same person each time you call.

You’ll always talk to experienced insurance professionals.

You’ll be treated fairly by us at all times.

Our conduct

We facilitate the prompt payment of all valid claims, using our specialist’s claims knowledge and expert partners to get customers the very best help when they suffer a loss.

Abide by all relevant laws, principles and regulations.

Act with integrity and honesty.

Act in the best interests of each client.

Act with skill, care and diligence.

Our service

We take responsibility for all of our customers, taking pride in delivering excellent service that meets their needs and intervening personally where we see we can make a difference.

We will deliver on our promises and always look for ways to exceed expectations. We want to consistently deliver an excellent service.

We investigate all complaints quickly and sensitively with the aim of resolving to our customers complete satisfaction and take action to avoid similar complaints arising in the future.

Our advice

The specialist advice we give is appropriate and always takes into account our customer’s needs.

We apply our knowledge and experience to give our clients the peace of mind they need.

We will ensure our staff are appropriately qualified and regularly assess staff competence to ensure our customers receive the most appropriate service and advice.

Our communications

All of our communications use simple, easily understood language and we ensure providers product literature is understood by our customers.

We will maintain an open and transparent dialogue with our customers providing early notice of key events in relation to their policy such as renewal or changes to policy terms and conditions.

We only use adequately rated insurers.

Our pricing

Our pricing is clear, transparent and reflects the value we bring to our customers.

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A bit about our owners

Established for over 50 years, SEIB are highly regarded amongst fellow brokers and insurance companies. As a broker, SEIB has access to the whole insurance market and can provide insurance solutions for most risks within the UK. SEIB’s offering ranges from their niche specialities of equestrian insurance and funeral directors, through to commercial business and cyber cover. Their expertise has been built over a large number of years within the industry and they have the specialist knowledge to advise a wide range of clients.

Ecclesiastical Insurance Group have been established for 130 years and purchased SEIB in 2008 with a particularly productive relationship following. Ecclesiastical are an independent, specialist financial services group owned by the Allchurches Trust Limited - a commercial business with a charitable purpose. They grant a significant proportion of their profits to their charitable owner, which invests them independently into communities.