A bit about us
Lansdown Insurance Brokers were established in Cheltenham over 50 years ago, and have built a reputation for excellent customer service. In 2014 we were purchased by SEIB Insurance Brokers and are now part of the Benefact Group.
The Lansdown Promise
We guarantee you an expert, personal service, bespoke to your insurance needs.
You’ll be able to speak to the same person each time you call.
You’ll always talk to experienced insurance professionals.
You’ll be treated fairly by us at all times.
We facilitate the prompt payment of all valid claims, using our specialist’s claims knowledge and expert partners to get customers the very best help when they suffer a loss.
Abide by all relevant laws, principles and regulations.
Act with integrity and honesty.
Act in the best interests of each client.
Act with skill, care and diligence.
We take responsibility for all of our customers, taking pride in delivering excellent service that meets their needs and intervening personally where we see we can make a difference.
We will deliver on our promises and always look for ways to exceed expectations. We want to consistently deliver an excellent service.
We investigate all complaints quickly and sensitively with the aim of resolving to our customers complete satisfaction and take action to avoid similar complaints arising in the future.