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As brokers, we work for you, our clients, and your best interests are always our priority. Which is why, when handling your blocks of flats insurance claim, we’ll be on your side the whole way, whether that’s fighting your corner after an unfair decision or just supporting you through the process from start to finish, as demonstrated by the claim case study below.

The incident

Escape of water is one of the most common causes of home insurance claims. In this particular claim a washing machine pipe had leaked. This in turn caused a total loss of power in four flats within the block. This meant that the mains power to the entire building had to be shut off, making the block uninhabitable.

How did Lansdown help?

As a claims team we understood the complete urgency here to get it reported to the insurers, but to also provide guidance to our clients, explaining what would happen next, the role of a loss adjustor and the process behind alternative accommodation.

The insurers acted promptly following Lansdown’s report of the claim and the loss adjustor was instructed immediately who then made contact with our client on the same day.

The result

Due to the severity of the damage and the length of time needed for repairs, our client was extremely grateful for the check ins and updates throughout the claim, and as a result we built a great relationship with the client and they felt comfortable to contact us with any query they had, no matter how big or small.

About Lansdown

Lansdown Insurance Brokers are specialists in Block of flats insurancePersonal insurance and Business insurance. We are able to provide flexible policies to suit individual client needs and provide advice on what cover is needed. For more information call the team on 01242 524498.

Read what our customers had to say about us

"Due to the exceptional service you’ve demonstrated, all Members of the RTM have confirmed that, we want Lansdown to handle all our insurance needs in future. "